Some Other Service

1. If you have any questions, please feel free to contact us. And we will reply in 24 hours except weekends.

2. If any problems comes to you, please don't worry. You can contact us first. We promise we will try everything possible to help you.

3. Please pay attention to the time difference between us. We work in China.

The Time Table of our Work time.

Time Zone Working Time

Beijing Time 08:30 to 17:30

Moscow Time 03:30 to 12:30

US Pacific Time 17:30 to 02:30

Dutch Time 02:30 to 11:30

About Shipping

Country Usually arrive time

Russian Federation 15 ~ 23 days

Netherlands 13 ~ 16 days

United States 14 ~ 19 days

Spain 14 ~ 20 days

France 12 ~ 18 days

United Kingdom 12 ~ 15 days

Ukraine 15 ~ 20 days

Others 15 ~ 30 days

Note:

1.We ship by AliExpress Standard Shipping, AliExpress Premium Shipping, China Post Registered Air Mail and DHL.

2.Friends from Russian Federation need to provide the Passport Information when send by AliExpress Premium Shipping, SPSR and Pony Express. (The system will remind you automatically.)

3.If you don't receive your parcel after 30 days, we can refund if you want.

FAQ

1. What is Printed cross stitch

Printed cross-stitch, cross-stitch printed on the cloth, using the latest laser technology, the cross-stitch pattern is completely printed on the embroidered cloth with special ink, and the pattern is clear and easy to distinguish, and 100% accurate, unbiased Grid.

2. What is "ct"?

The cross stitch cloth is in units of "CT". Refers to the number of squares contained in each square inch. Specifically divided into: 9CT, 11CT.

The smaller the number, the larger the corresponding grid, and the larger the number, the smaller the grid. 9CT means that there are nine grids in one inch (2.54 cm), embroidered with four strands of embroidery thread; 11CT is 11 grids in one inch, embroidered with three strands of embroidery thread.

3. How many threads should I use to sewing?

The thread on paper pad should be divided to 6 stands,

11CT, use 3 strands of embroidery thread to embroider full needle, 2 strands of embroidery thread hook;

9CT, full stitch with 4 strands of embroidery thread, 3 strands of embroidery thread Hook

4. What is half stitch?

Half stitch is half cross, full stitch is full stitch.

5. What is mixed stitch?

Mixed stitch needs 2 color threads together, help the color change more naturally. For 11ct canvas, sewing with 1 stand of a color and 2 stands of the other color. You can decide which is 1 and which is 2. It doesn't matter.

6. What’s “silk” thread?

Cotton thread is normal version, easy for stitch. Silk thread is a new product, it is made from cotton, not real silk. It is more smooth, brilliant and beautiful, but difficult to stitch.