Contact information
Important Order Information: Due to a dramatic increase in online consumer fraud, we have been forced to implement the following measures. Bad apples ruin it for everyone. All customer communication is in written form (email/text) for legal and training purposes. No Live Agent Support will be Offered as of April 2026.
By placing an order with us, you agree to our shipping, return, refund, cancellation, and delivery terms. Please review the information below before purchasing.
ToylandEU.com Customer Support Options:
Best for USA/CANADA Customers:
--Text: 949 259 5481 (TEXT ONLY). Messages are answered as the Queue allows.
(All Customers/ Best for EU due to multilingual ability)
--Online Chat via Website (solves 95% of inquiries)
Email: support2@toylandeu.com (English Only)
Provide Name and Order # in Subject Line.
(example: Subject: Jane Doe #587848TLDEU)
Emails received WITHOUT NAME AND ORDER# in the Subject will be filtered as SPAM and automatically deleted.
Address: 6547 N Academy Blvd, Suite 2188, Colorado Springs CO 80918, United States
See our ToylandEU FAQ