1. What currency are the prices on the site displayed in?
All prices are converted to your local currency.
2. In which currency are final sales settled?
Final sales are settled in EURO.
3. When will my order ship after I've placed it?
We aim to ship items as quickly as possible. On average, shipping time to the smaller markets in the EU is about 11 days. USA/ Germany/France/Canada are faster.Tracking numbers will be updated 2 days after your order has been shipped. If you don't receive a tracking number within 5 business days, please email us at email@example.com.
4. Can I return my order if I'm not satisfied or if there's an issue?
Yes, we offer a 100% money-back guarantee if the product is defective or damaged. You have 15 days to return it to us for a full refund. Please ship it back at your own expense, and once we receive the product, we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels. Note that if your package is on the way, you must wait for it to arrive and return it before receiving a refund.
5. Can I cancel my order?
Yes, you can cancel your order with no penalty as long as it hasn't shipped. If the item has already been sent, please use our easy return system to get a full refund.
6. What should I do if I entered an incorrect address?
If you've misspelled or auto-filled an incorrect address, simply reply to your order confirmation email to confirm the correct address. If you realize the address is wrong, kindly notify us via email at firstname.lastname@example.org within 24 hours. We can change the address to the correct one within this timeframe. No refund will be given after 24 hours of incorrect submission.
7. How long does shipping take?
Shipping times vary since we ship worldwide from different fulfillment centers based on your location. On average, shipping takes 11 business days.
8. I have a question that wasn't answered, can you help?
Absolutely! We are here to assist you in making your home beautiful. Please send an email to email@example.com, and we'll be happy to help. Due to a high volume of emails, if you want a prompt response, please attach your order number and clearly address the problem. Thank you.