FAQ's

1. What currency are the prices on the site displayed in?

All prices are converted to your local currency.

2. In which currency are final sales settled?

Final sales are settled in USD.

3. When will my order ship after I've placed it?

We aim to ship items as quickly as possible. On average, delivery time to USA/EU is 7 to 8 days. Smaller markets are averaging 9 to 11 days. Tracking numbers will be auto updated within seconds after your order has been shipped. If you don't receive a tracking number within 5 business days, please email us at info@toylandeu.com

4. Can I return my order if I'm not satisfied or if there's an issue?

Yes, we offer a 100% money-back guarantee if the product is defective or damaged. You have 15 days to return it to us for a full refund. Please see our return policy for futher information.

5. Can I cancel my order?

Yes, you can cancel your order with no penalty as long as it hasn't shipped. If the item has already been sent, please use our easy return system to get a full refund based on our policies.

6. What should I do if I entered an incorrect address?

If you've misspelled or auto-filled an incorrect address, simply reply to your order confirmation email to confirm the correct address. If you realize the address is wrong, kindly notify us via within 24 hours. We can change the address to the correct one within this timeframe. No refund will be given after 24 hours of incorrect submission.

7. How long does shipping take?

Shipping times vary since we ship worldwide from different fulfillment centers based on your location. 

8. I have a question that wasn't answered, can you help?

Absolutely! We are here to assist you in making your home beautiful. Please send an email or use our contact form and we'll be happy to help. Due to a high volume of emails, if you want a prompt response, please attach your order number and clearly address the problem. Thank you.